Shipping policy
Shipping Policy for Luminè Couture
Last Updated: August 15, 2024
Thank you for choosing Luminè Couture! We aim to provide you with a smooth and efficient shopping experience. Below is our Shipping Policy to help you understand how we handle your orders.
**1. Order Processing
1.1. Processing Time: Orders are typically processed within 1-2 business days. Processing time does not include weekends or holidays. Orders placed on weekends or holidays will be processed on the next business day.
1.2. Order Confirmation: You will receive an order confirmation email once your order has been placed. A shipping confirmation email with tracking information will be sent once your order has been dispatched.
**2. Shipping Methods and Delivery Times
2.1. Shipping Options: We offer various shipping methods to accommodate your needs. Shipping options and costs will be displayed at checkout.
2.2. Delivery Time: Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes between 7 to 20 business days. Please note that delivery times are estimates and may vary due to factors such as weather conditions or carrier delays.
2.3. Shipping Costs: Shipping costs are calculated based on the shipping method selected, the destination, and the weight of the package. Costs will be displayed at checkout before you finalize your purchase.
**3. Shipping Restrictions
3.1. Domestic Shipping: We ship to addresses within [Your Country]. Some remote or rural areas may have longer delivery times.
3.2. International Shipping: We currently offer international shipping to select countries. Please check our Site for a list of available international destinations. International shipping times and costs will vary based on the destination country.
**4. Order Tracking
4.1. Tracking Information: Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your shipment’s progress on the carrier’s website.
4.2. Tracking Updates: If you experience issues with tracking your order, please contact our customer support team for assistance.
**5. Delivery Issues
5.1. Missing Packages: If your package is marked as delivered but you have not received it, please check with your local postal carrier or delivery service. If you are unable to resolve the issue, contact our customer support team for assistance.
5.2. Damaged Packages: If your package arrives damaged, please contact us immediately at [support@luminecouture.com] with your order number and photos of the damage. We will assist you with a replacement or refund, as applicable.
**6. Address Accuracy
6.1. Correct Information: Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
6.2. Address Changes: If you need to update your shipping address, please contact us as soon as possible. Once an order is processed or shipped, changes to the shipping address may not be possible.
**7. Contact Us
If you have any questions or concerns about shipping, please reach out to our customer support team:
Luminè Couture
Email: [support@luminecouture.com]
We appreciate your business and are committed to providing you with excellent service. Thank you for shopping with Luminè Couture!