Refund policy
Return and Refund Policy for Luminè Couture
Last Updated: August 15, 2024
Thank you for shopping at Luminè Couture! We want you to be completely satisfied with your purchase. If you need to return an item or request a refund, please review our Return and Refund Policy below.
**1. Eligibility for Returns
1.1. Return Window: You may return items within 30 days of the date you receive your order. To be eligible for a return, items must be unused, in their original condition, and with all original tags and packaging.
1.2. Non-Returnable Items: Certain items are non-returnable, including but not limited to customized or personalized items, final sale items, and items purchased with promotional codes or discounts unless otherwise specified.
**2. How to Initiate a Return
2.1. Contact Us: To initiate a return, please contact our customer support team at [support@luminecouture.com] with your order number and the reason for the return.
2.2. Return Instructions: Our customer support team will provide you with return instructions and a return authorization number if applicable. Please follow these instructions carefully to ensure your return is processed smoothly.
2.3. Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was received damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for items over [amount], as we cannot guarantee receipt of returned items.
**3. Refunds
3.1. Processing Time: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
3.2. Shipping Fees: Shipping costs are non-refundable, and any shipping fees incurred during the initial purchase will be deducted from your refund if applicable.
3.3. Partial Refunds: We reserve the right to issue partial refunds for items that are returned in a condition other than their original state, such as items that are damaged or missing parts.
**4. Exchanges
4.1. Product Availability: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement item.
**5. Damaged or Defective Items
5.1. Reporting Issues: If you receive a damaged or defective item, please contact us immediately at [support@luminecouture.com] with your order number, a description of the issue, and photos if possible.
5.2. Resolution: We will work with you to resolve the issue by providing a replacement, issuing a refund, or offering store credit, depending on your preference and item availability.
**6. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return, please contact our customer support team at:
Luminè Couture
Email: [support@luminecouture.com]
We appreciate your business and are committed to providing you with excellent customer service. Thank you for choosing Luminè Couture!
Feel free to tailor this policy to fit your specific business needs and legal requirements.